NYC-Based · FINRA & HIPAA Experienced · 4-Hour Response

Managed IT Services for New York City Financial, Legal, and Professional Services Firms

Fixed monthly cost with 4-hour response SLA. Named US-based engineer on every account. No offshore tiers, no ticket queues. Covering Manhattan, Brooklyn, Queens, Long Island, and Westchester.

Average response time Live
<4 hours
SLA-backed response on every ticket
<4 hrs
response SLA
50+
NYC businesses served
24/7
escalation path
US-based
engineers only
Microsoft Solutions PartnerSentinelOne SingularityBarracuda Email SecurityFINRA Compliance ExperiencedHIPAA Compliance ReadyNY DFS Cybersecurity RegSEC Compliance3CX VoIP PartnerMicrosoft Solutions PartnerSentinelOne SingularityBarracuda Email SecurityFINRA Compliance ExperiencedHIPAA Compliance ReadyNY DFS Cybersecurity RegSEC Compliance3CX VoIP PartnerMicrosoft Solutions PartnerSentinelOne SingularityBarracuda Email SecurityFINRA Compliance ExperiencedHIPAA Compliance ReadyNY DFS Cybersecurity RegSEC Compliance3CX VoIP Partner
<4 hrs
Response SLA
50+
NYC Businesses Served
24/7
Escalation Path
US-Based
Engineers Only
Why NYC chooses us

Built for New York's regulated industries

We understand financial services, legal, healthcare, and professional services. We speak FINRA, SEC, HIPAA, and NY DFS compliance — not as a checkbox, but as the foundation of how we operate.

01

Named engineer on your account

No ticket queue gatekeepers. Your dedicated engineer knows your network, your business, and your risks. Sub-4-hour response is backed by SLA, not promises.

02

US-based technical depth

Every tier of support is onshore. Senior engineers answer first, not tier-3 escalations. We carry pagers, not spreadsheets.

03

Compliance as first-class practice

Not an add-on. HIPAA, FINRA, SEC, NY DFS guidance baked into our service delivery. Risk assessments, incident playbooks, and board readiness included.

04

AI governance as core offering

We formalize AI governance — employee acceptable use, data residency, LLM vendor vetting, and policy. Critical for regulated firms balancing innovation and risk.

05

Fixed monthly cost

Know your IT spend month-to-month. No surprise invoices, no per-incident fees. Budget predictability for finance and CFO alignment.

06

Manhattan-based, always available

Our office is on 38th Street. We're here, local, and reachable by phone. Not remote-only, not outsourced-first.

FAQ

Common questions

Any ticket open Monday-Friday, 8 AM-6 PM Eastern. Critical tickets (network down, security incident) get on-call escalation 24/7 with a 30-minute target. We track response time on every ticket and report SLA performance monthly.
We handle full transition. We coordinate with your existing provider (or vendor-managed services) over 14 days. We take ownership of knowledge transfer, configuration backup, and account takeover. You don't fire anyone; we co-manage until we're confident in the handoff.
Yes. Every engineer who touches your account is US-based and employed by RP Tech Services. We don't contract offshore tiers or subcontract support. If you need an engineer on a call, it's a real person from our team.
We've built compliance into our standard service stack. Business-associate agreements (BAA), FINRA infrastructure oversight, and SEC data-handling protocols are part of our engagement. We also conduct annual risk assessments and maintain incident-response playbooks aligned to regulatory timelines.
AI governance is a formalized practice to manage employee AI tool use, LLM vendor risk, data residency, and acceptable-use policy. For regulated firms using ChatGPT, Claude, or proprietary AI, governance reduces breach and compliance risk. We help design and enforce policies that let your team innovate without exposing sensitive data.
Yes. We design RPO (recovery point objective) and RTO (recovery time objective) targets based on your business continuity plan, set up automated backup with off-site replication, and test failover quarterly. See /services/disaster-recovery/ for details.
Fixed monthly fee, typically $2,500-$3,500 per user per month depending on scope. Includes helpdesk, monitoring, patching, 24/7 escalation, and named engineer. We scope and quote after a free IT review. Call (888) 788-8292 to get started.

Ready to move IT from a liability to an asset?

Schedule a 20-minute IT review. We'll map your current environment, identify gaps, and show you a path to 4-hour response, zero offshore tiers, and compliance confidence.

Get a free IT review